Author: Chanell Williams

Robotic process automation (RPA), which streamlines some tedious, non-document-focused processes restricted to work that occurs on computer screens, has been the main kind of automation up until this point. Unfortunately, their abilities are limited to jobs that don't require complex judgment.   A relatively new category of automation called "intelligent document processing" uses artificial intelligence (AI), machine learning, and natural language processing to help businesses handle...

When businesses want to grow their employee headcount, it's typical to hire locally — post job ads, work with recruiters, and conduct interviews with the top applicants. But it's simpler said than done.   Today's severe labor crisis has forced an increasing number of businesses to rethink their hiring choices. As a result, business strategies including "offshoring," "nearshoring," and "outsourcing" are becoming more and more prevalent.   In this article,...

Labor shortages aren’t new, but the current one has substantially affected the local economy, with the current labor shortage continuing to increase, along with rising unemployment rates as employers struggle to hire and fill understaffed workplaces.      The continuing labor supply shortage has led to higher labor costs, steeper inflation, and supply chain disruptions severely impacting many industries. All of this adds up to one thing: Workers...

Juggling the many moving parts within a growing business isn’t easy. But you don’t have to do it all in-house. The right Business Process Outsourcing (BPO) partner can help you save time, money, and other resources that can be invested elsewhere as you grow your business.    In the present business ecosystem, BPO has become one of the most effective solutions to address the current labor shortage,...