How SALIX Helps DME Companies Work Smarter, Not Harder
Running a Durable Medical Equipment (DME) business comes with a unique set of challenges. On top of providing critical healthcare products to patients, DME providers must juggle complex administrative processes — from insurance paperwork and compliance requirements to billing follow-ups and patient communication.
At SALIX, we understand how time-consuming and resource-heavy these tasks can be. That’s why we’ve built a model specifically designed to support DME companies behind the scenes, allowing internal teams to focus more on patient relationships and business growth.
Here’s a closer look at how we help DME providers operate with greater efficiency, accuracy, and peace of mind.
Order Processing & Fulfillment Support
Order accuracy and timely fulfillment are at the core of any DME operation. SALIX assists with:
- Patient intake and order entry
- Product verification and inventory coordination
- Real-time communication with referring physicians for documentation
- Follow-ups on incomplete orders or missing patient info
Our team is trained to adapt to your systems and processes, ensuring a seamless flow from order to delivery.
Insurance Verification & Documentation Management
DME providers often spend hours chasing down paperwork and navigating payer requirements. We simplify this by:
- Verifying insurance eligibility and plan coverage
- Handling prior authorization requests
- Managing document collection, such as prescriptions and medical necessity forms
- Ensuring compliance with Medicare, Medicaid, and private payer policies
This reduces denials and keeps your billing cycle clean and compliant.
Claims Follow-Up & Revenue Support
Claim rejections and delays can impact cash flow. SALIX helps improve your revenue cycle by:
- Reviewing claims before submission for completeness
- Monitoring unpaid claims and initiating timely follow-ups
- Resolving discrepancies with payers
- Supporting appeals and re-submissions
Our goal is to shorten the payment timeline while reducing administrative stress for your team.
Back-Office Customer Support
Patient satisfaction doesn’t stop at delivery. We offer white-labeled support for:
- Order status updates
- Reminder and confirmation calls
- Responding to basic inquiries via phone, chat, or email
- Resupply program coordination
We interact with patients as an extension of your brand — always respectful, efficient, and HIPAA-compliant.
Why DME Companies Partner with SALIX
In a rapidly evolving healthcare landscape, efficiency and adaptability are no longer optional. Our partners tell us they choose SALIX because:
- We integrate seamlessly into existing workflows and EMR systems
- Our teams are well-trained in the DME space, with domain knowledge that cuts onboarding time
- We help them reduce operational costs without compromising quality
- Our support enables scalability without the stress of hiring, training, or managing additional staff
Whether you’re a small DME business or part of a growing regional network, SALIX offers flexible, customized support that evolves with your needs.
Ready to Explore the Possibilities?
Let’s start with a conversation. We’ll listen to your current challenges, walk you through how we work, and help you determine if we’re the right fit to support your goals.